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The PDPM Professionals

We’ve hired experts in therapy operational management and the MDS to serve as your facility’s “Regional Rehabilitative Assessment Manager, or R-RAM™”

Each are certified in both MDS and ICD-10 coding by the AANAC and have successfully passed The JMD certification exam establishing them as experts in SNF rehab, the MDS and ICD-10 coding.

The PDPM Professionals
The JMD Team 1

The JMD Team

John Delossantos, President/CEO

John Delossantos, President/CEO

Mr. John Delossantos, R-RAM, OTR/L, MBA, RAC-CT, has 22 years of experience in Skilled Nursing Facilities. He held the position for Regional Vice President for more than 14 years with the largest privately held contract therapy company in the United States.

More About John

John is a Registered Occupational Therapist with his MBA in Healthcare.

He also is a Certified Resident Assessment Coordinator (RAC-CT).

He sits on the advisory board for two colleges in Indiana and has directly overseen more than 40 regional managers and 2000 skilled therapists.

He has serviced more than 400 skilled nursing facilities across 14 states.

We commit to excellence in performance metrics, to value the nature of service to those in our care and to appreciate the members of our team for their consistent passion for people and performance.
Our commitment is to be the industry’s expert resource for regulations and guidelines. From PDPM to all future changes, we will assure compliance and we will monitor documentation for quality and measurable, functional outcomes.
Kathleen Dwyer, Executive V.P.

Kathleen Dwyer, Executive V.P.

Kathleen Dwyer R-RAM, OTR/L, CHT, RAC-CT, CHC, is an Occupational Therapist with over 20 years of experience in the health care industry, which includes professional leadership in the corporate setting.

More About Kathleen

Following her graduation from Eastern Michigan University, Kathleen’s career began in a hospital system’s Outpatient Therapy department.

Here is where she earned her specialty designation as a Certified Hand Therapist, as well as a specialist in Aquatic Therapy.

Her experience in therapy management began as the Director of Rehabilitation for a vast campus which included a Skilled Nursing Facility (SNF), a Long-Term Acute Care Hospital (LTACH) and an Outpatient Therapy Center.

Kathleen served as Director of Operations for a chain of 56 skilled nursing facilities.

She is certified in Healthcare Compliance and has also earned the RAC-CT, which designates her as an expert in skilled nursing facility prospective payment system and the minimum data set (MDS 3.0) assessment.

Diana Balser, R-RAM TM

Diana Balser, R-RAM™

Diana Balser, OTR/L, RAC-CT, CDP, has been an Occupational Therapist for over 20 years. Following her graduation from The Ohio State University, Diana began her career in a hospital inpatient rehabilitation setting.

In 1999, her journey in the SNF setting commenced as a staff…

More About Diana

therapist and quickly advanced to a Therapy Program Manager.

After serving as a Program Manager for four years, Diana was promoted to a Clinical Manager position, and then she further progressed to a Regional Manager.

Her advanced clinical experience includes, Lymphedema management with training in Manual Lymph Drainage and Complete Decongestive Therapy from the Norton School of Lymphatic Therapy.

Diana is a Certified Dementia Practitioner and has a passion to improve the lives of our patients with Dementia.

In an effort to keep up with our industry changes, Diana has completed certifications as a RAC-CT and ICD-10 Coding for PDPM.

She is now proud to add the certification as a R-RAM for JMD Healthcare Solutions to her list of many accomplishments.

Additional Team Members

We have a team of experts in Additional Record Requests, Denial Management and Revenue Cycle Management. They will be available to help your facility in all areas related to therapy denials, audits and court cases.

The JMD Team 2

Excellence in Care
Superior Compliance
Maximized Reimbursement
~ We are The PDPM Professionals ~


(877) 235-8605

Carmel, Indiana

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